Frequently asked questions

Trial F.A.Q.

How to get a free trial period and what's the duration?
We provide a free 15-day trial for both our products, these are available for download in the download section

I didn't have enough time to test; can you provide me with an extended trial period?
Yes, we can. Just contact us requesting a trial extension, it's free. Request an extended trial

I cannot activate my license, I get "Cannot validate this serial number".
You are certainly behind a firewall which prevents you from accessing our license activation server. Drop us an email, we will send you an offline license key which doesn't require any internet connexion to activate the application. Request an offline license key

Products F.A.Q.

Who are these products for?
Both versions are made for project managers who need to manage either small teams (Express Planner) or complex teams with many different skills or roles (Portfolio Planner).

What are the differences between these two versions?
We provide you with a well-detailled comparative table. View the comparative table.

Pricing and Payments F.A.Q.

How much do the applications cost?
Please refer to the store.

Can I upgrade from Express Planner to Portfolio Planner?
Yes, you can. You will only pay the difference. If you have already bought an Express Planner licence and that you want to upgrade, contact us.

What payment method do you accept?
We accept Visa, MasterCard/EuroCard, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, so long as they are connected to one of the major credit card companies listed above.

What is your upgrade and update policy?
As a registered customer of our product you are entitled to free updates.

I want to receive your program(s) on CD. What should I do?
To receive a Backup CD with the installation files, put a tick to the Get it on CD! option on the ordering page.

Do you have an affiliate scheme?
Yes, for both products and you get 30% on each sale.
You will get your commission every month, either transferred to your Avangate Prepaid Debit MasterCard or sent via wire transfer, check or PayPal. Click here to become an affiliate

Refund F.A.Q.

Your software does not do what I need; I would like my payment refunded.
If for some reason you are not satisfied with our software and would like your payment to be refunded, please check our refund policy page. But before insisting on refund, contact our Support Team and describe your problem in detail. Every problem has a solution and we will be happy to fix your problems.

I have just purchased your product but then found that I do not need it, but need another one. Can you give me a refund so I can purchase another of your programs?
Sorry, but in this case all we can do is to give you a discount for the product you want to purchase. Please contact the support team to receive the coupon code for the discount.

When will the credit appear on my credit card?
Once the refund has been processed, it will take about seven to ten business days for the credit to appear on your account. If the credit does not appear, please contact your credit card company and ask where they have posted the credit information. On numerous occasions, banks have posted information in a way that is unexpected.